EMERGENCY SERVICES DIRECTOR
AMERICAN RED CROSS GREATER LONG BEACH CHAPTER
Under the direction of the Regional Chief Operating Officer, and in collaboration with the chapter’s Emergency Services Volunteer Leadership Committee, this position is responsible for the management of the Greater Long Beach Chapter’s Emergency Services Department (which includes Disaster Services, International Services, and Service to the Armed Forces disciplines) in accordance with chapter and American National Red Cross policies and guidelines. The incumbent, working in collaboration with leadership volunteers, is responsible for major incident preparedness and response planning, volunteer leadership recruitment and development, and interaction with local government officials and other American Red Cross units. Assures timely and thorough response to local disaster incidents, and delivery of International and Services to Armed Forces (SAF) case services. Coordinates activities with other departments within the chapter.
1. Works collaboratively with volunteer leadership to recruit, train, supervise, evaluates and promote Disaster Services leadership volunteers locally and within the national Disaster Services Human Resources (DSHR) system. Provides staff support to the Emergency Services Volunteer Leadership Committee.
2. Provides leadership and supervision to the Emergency Services Senior Specialist and a wide variety of volunteers.
3. Along with volunteer leadership, assures that around-the-clock high quality emergency services are administered in accordance with established procedures and policies. Collaborates with volunteers and staff to design drills and exercises to ensure timely and efficient responses and evaluates the same.
4. This position, working with the volunteer leadership, is responsible for maintaining and regularly updating the Chapter’s Disaster Response Plan and/or contributing to the Rancho Region’s Disaster Response Plan. Coordinates with Regional Chief Operating Officer to contribute to the annual Regional Disaster Readiness Assessment, and uses these two instruments to guide future capacity building activities.
5. In conjunction with the chapter’s Emergency Services Volunteer Leadership Committee, supervises and leads an integrated program of preparedness and response training for paid and volunteer staff, and the community, including maintenance of an adequate instructor cadre.
6. Along with the Emergency Services Volunteer Leadership Committee Chair directs the strategic planning process for Disaster Services, International Services (Restoring Family Links program) and SAF including the development of budgets, goals, objectives and action plans.
7. Assures the Chapter complies with all National standards of performance, and provides required reports to chapter management and National headquarters.
8. Oversees the contracted Service to the Armed Forces (SAF) casework and Disaster after-hours notification, and works with the contracting chapter to assure timeliness and quality of service.
9. Collaborates with chapter volunteers to ensure international tracing services and delivery of Red Cross Messages are completed in a timely and culturally sensitive manner.
10.Maintains effective relationships with local government, corporations and other related groups, particularly those oriented toward disaster and emergency services.
11.Works with local government, other non-profit agencies, civic and community groups on cooperative preparedness programs. Works with local governments and their departments, hospitals, and school districts to develop coordinated disaster response plans. Assures Chapter participation in other agencies disaster drills and exercises.
12.Collaborates with volunteers to ensure the chapter has an effective SAF outreach plan and works with local community-based military units to effectively deliver SAF services.
13.Working with the chapter’s International Services Volunteer Chair assures the chapter has an effective International Services outreach plan and works with community contacts and resources to effectively provide international tracing services.
14.Effectively represents the chapter in public speaking engagements.
15.Other duties as assigned.
- Bachelors degree in Emergency Services, Homeland Security, Public Administration, Public Policy, Sociology, Psychology or other related field
- Proven track record in planning, budgeting and problem solving in emergency management or related field.
- Completion of the following United States Department of Homeland Security on-line courses; IS-100, IS-200, IS-700, and IS-800.
- Designed, or participated in the planning of, at least one functional or full-scale emergency response or recovery exercise.
- Demonstrated supervisory experience, combined with ability to exercise discretion and sound judgment.
- Ability to work effectively with group dynamics.
- Ability to work effectively with volunteers, including leadership volunteers.
- Excellent public speaking and communication skills, and project a professional demeanor.
- Demonstrated ability to work sensitively and effectively with diverse populations.
- Ability to work well and remain calm under stressful conditions, and to make decisions under pressure.
- Able to work effectively, and with political sensitivity, with government agencies and elected officials.
- Provide a minimum of three professional references.
- Certified Emergency Manager (CEM®) with the International Association of Emergency Managers (IAEM).
- Masters degree in Emergency Services, Homeland Security, Public Administration, Public Policy, or related field.
- Three years of paid emergency management experience with a government and/or non-profit organization.
- Completion of the following Homeland Security courses; IS-300 and IS-400.
- Supervisor or higher in the American Red Cross’s DSHR system.
- Experience working on at least three American Red Cross Disaster Relief Operations (DRO) as a Supervisor or higher.
- Formal training in the Incident Command System (ICS).
- Formal training in the Standardized Emergency Management System (SEMS).
- Membership in a professional emergency management association.
- Experience with social media and related technology.
- Experience working with Homeland Security Exercise and Evaluation Program (HSEEP) guidelines.
- Must be available on a 24-hour basis, willing to work extended shifts and to travel out of state for up to three weeks.
- Reports to the Regional Chief Operating Officer.
- Must pass an American Red Cross background check prior to employment.
- $50,000.00 to $60,000.00 annually
- Exempt, at-will position